Aptean Insights
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Blog Post Dec 1, 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.Learn More
Blog Post Oct 14, 2022Aptean Respond Summer Release 2022 – The Latest Edition of Aptean's Complaint Management SystemWe look at how the latest version of our complaint management system can help streamline the end-to-end customer complaint journey and improve outcomes.Learn More
Blog Post Jul 19, 2022Driving Continuous Improvement Through Root Cause AnalysisRoot Cause Analysis is about much more than compliance. It can be a driver of business development, helping to inform a culture of continuous improvement.Learn More
Blog Post Jun 8, 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
Blog Post Feb 16, 2022Covering All The Bases – Omnichannel Complaint HandlingWith the number of communication channels continuing to grow, how can your business ensure your complaints handling team keeps up? Let’s take a look.Learn More
Blog Post Dec 13, 2021How Can Your Complaint Teams Better Manage Changing Customer BehaviorsChanging customer behaviors are impacting your team and resolutions—here’s what you can do to better manage the process and help your team.Learn More
Blog Post Nov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog Post Sep 29, 2021The Value of SMS Communications in Complaint ResolutionSMS messages are often overlooked when it comes to optimizing your customer complaint communications, but they can hold the key to improving customer experience.Learn More
Blog Post Sep 20, 2021MotoNovo Achieves Complaint Management Excellence with Aptean RespondUsing Aptean’s complaint management system, MotoNovo has transformed its complaints handling, reducing FOS referral rate to just 2% and much more.Learn More
Blog Post Sep 2, 2021Ardonagh Group Optimises Complaint Management with Aptean RespondAs the winner of the Best Complaint Handling - Financial Services at the recent UK Compliant Handling Awards. Learn how The Ardonagh Group transformed its complaintsLearn More
Blog Post Jul 23, 2021Complex Complaints – Why First Point of Contact Resolutions Aren’t Always BestWhen it comes to complex complaints, it feels as if quality and speed are often going head to head, but which should you really be prioritizing for customer experience?Learn More
Blog Post Jun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Blog Post Mar 24, 2021Build vs Buy: 10 Points You Need to Consider When It Comes to Complaints Management SoftwareDeciding if your business should build or buy software can be tough. So, we’ve collected the 10 key considerations when it comes to complaint management software.Learn More
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