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Blog Post 10 Ene 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.Learn More
eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
Blog Post 7 Jul 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
Blog Post 30 Mar 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
eBook 19 Nov 2021Aptean Respond eBook: Customer Vulnerability - Putting Guidance into PracticeLearn how organisations can drive positive change and support vulnerability within their customer experience. Find out how, now.Download
Blog Post 18 Nov 2021Identifying All Complaints—Even the Hidden OnesFor financial services businesses, ensuring no complaint slips through the net is vital for customer service and to avoid falling foul of the regulators.Learn More
Blog Post 16 Jun 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Whitepaper 11 Feb 2021Aptean Respond Whitepaper: Elevate Your Customer ExperienceRead our whitepaper on the four steps to choosing the right complaint management solution for your business. Click here to get started.Download
Whitepaper 1 Feb 2021Aptean Respond Whitepaper: Optimise Your Business GrowthUnderstanding the customer complaint journey can unlock your true business potential. Click here to read our whitepaper on achieving customer service excellence.Download
Whitepaper 1 Feb 2021Aptean Respond Whitepaper: Creating World-Class Customer ServiceBoosting staff efficiency and engagement can make a real difference to your bottom line. Learn how our case and complaint management platform can help.Download
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