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Buyer's Guide 29 Juil 2025Guide d’Achat d’une Solution PLM pour les fabricants Agroalimentaires et CosmétiquesDécouvrez comment un logiciel PLM peut offrir un avantage concurrentiel aux marques de l’alimentaire, des boissons, des cosmétiques et des soins en simplifiant le développement produit et l’innovation.En savoir plus
Blog Post 18 Juin 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimizing your complaints handling function is key—let’s dive into how the right system does just that.Learn More
Whitepaper 17 Mai 2024La conformité des produits cosmétiques dans un contexte internationalDans un contexte économique mondialisé, les entreprises se développent à l’international et font face à des cadres juridiques en constante évolution, chacun exigeant une compréhension et une conformité exemplaires.Télécharger
Blog Post 10 Janv 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.Learn More
Blog Post 14 Août 2023Addressing 4 Risks of Free IP Sequence SearchWith free IP sequence searches proving increasingly risky, how can taking a different approach transform and de-risk your sequence searching? Learn more, now.Learn More
Blog Post 1 Juin 2023How To Optimize Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimize your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.Learn More
Blog Post 22 Mars 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.Learn More
Brochure 15 Févr 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.Download
Blog Post 26 Janv 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?Learn More
Blog Post 18 Janv 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.Learn More
Blog Post 5 Janv 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.Learn More
Blog Post 27 Déc 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.Learn More
Blog Post 15 Déc 2022Critical Complaint Handling KPIs for Driving Good OutcomesKPIs are critical for complaint handling, but are you tracking the right metrics to deliver the insights you need and drive improvement? Find out, now.Learn More
Blog Post 1 Déc 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.Learn More
Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
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