Aptean Field Service, Traverse Edition - Electrical Contracting

Mobile Field Service Management Made Easy

Aptean provides electrical contractors with the mobility to meet their customer’s needs in the field with access to Aptean Field Service Traverse Edition from any mobile device. Our software benefits commercial, industrial and residential electricians who provide all types of electrical contracting.

Whether the job is indoors or outdoors, involves troubleshooting or diagnosing electrical problems, upgrading for energy efficiency, repairing for code compliance, installing new and efficient systems, retrofitting, conducting inspections or other electrical needs, our easy-to-use interface effectively manages everyday operations in the following areas:

1. Scheduling and Dispatching

Efficiently schedule and dispatch the qualified technician or crew and parts to an appointment at the designated date, time and location in the field, whether for installation, scheduled service, preventative maintenance or emergency repair.

2. Customer Information and Service History

Service techs can easily maintain and review historical customer information including service history, maintenance contracts, installed customer equipment and warranty information. The system automates the collection and tracking of warranties and service contracts to set up recurring tasks like preventative maintenance schedules with the intent to prevent expensive breakdowns and downtime for customers.

3. Work Order Management

Electricians receive detailed work orders or jobs on their mobile devices - capturing and transmitting real-time updates, including job estimates and maintenance contract quotes, work orders, labor and equipment, parts and materials, applicable notes, billing and invoicing.

4. Parts Management

Parts and inventory are tracked, controlled and maintained throughout a company’s facilities and service vehicles in real-time, leading to more accurate stock and material management. Automated alerts can identify when inventory should be replenished and account for lag time helping to ensure you have the right parts and equipment on-hand.

Electrical Estimating Software

Aptean Field Service allows you to easily create estimates and quotes, dispatch a salesperson or technician, assign custom quote forms to be completed via a mobile device or tablet while on-site and then easily convert the quote into a Work Order once approved.

Managing the electrical estimating to produce customized quotes process separately from creating approved work orders helps keep sales and active projects organized in one platform, while seamlessly automating processes to increase efficiency and save your team time.

• Never miss required documentation and signature

• Drive sales with accurate information

• Automate work order creation

Benefits Include:

• Automate follow-up on preventative maintenance

• Enhanced communication with your field service techs

• Improved equipment management efficiency

• Track repair history and detailed information on customer equipment

• Easy access to user instructions, wiring guides, spec sheets and other important resources

• Increased customer satisfaction with real-time data and updates

• Elimination of unnecessary paperwork and redundant data entry

• Real-time reporting that provides insight into the performance of technicians in the field

Supported Electrical Services:

• Plugs, switches and dimmers

• Smoke alarm systems

• Data and communication lines

• Electric panels and breaker boxes

• Home intrusion/burglar alarms

• Phone and TV outlets

• Electrical appliances

• Exhaust fans and heaters

• GFI outlets and breakers

• Landscape lighting

• Spa/Jacuzzi wiring

Want to learn more about how our field service solution, Aptean Field Service Traverse Edition, can help your business? Contact us today to chat with one of our experts or schedule a demo.